1. Introduction
Renttls ("we," "our," or "us") operates the Renttls website (https://renttls.com) and the Renttls mobile applications for iOS and Android (together, the "Service"). Renttls is a rental marketplace that connects landlords and tenants directly. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have.
By creating an account or using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
2. Information We Collect
2.1 Information you provide
- Account and identity: your name, phone number (used to sign you in with a one-time code sent over WhatsApp), email address (optional), profile photo, and preferred language.
- Verification documents: identity or ownership documents you choose to submit to list a property or to verify your account.
- Listings: if you list a property, the details you enter — descriptions, photos and videos, address and location, price, availability, and amenities.
- Messages and voice notes: the text messages and the voice notes you choose to record and send to other users in chat.
- Rental and transaction data: offers, viewings, contracts, and payment history related to your rentals on the Service.
- Support communications: information you provide when you contact us, report content, or block another user.
2.2 Location information
With your permission, we collect precise (GPS) location from your device:
- While you use the app (foreground): to show rentals near you, center the map on your location, sort listings by distance, and provide directions to a property.
- In the background (only if you grant "Always" access): to notify you when you arrive at a property you have scheduled to view, to share your live location with the other party during a confirmed viewing, and to include your location if you trigger an emergency SOS. Background location is optional — you can disable it at any time in your device settings, and the rest of the Service will continue to work.
2.3 Camera, photos, and microphone
- Camera and photo library: accessed when you choose to take or select property photos, listing documents, or a profile picture, and when you save an image to your device.
- Microphone: accessed only when you choose to record a voice note to send in chat.
We access these features only when you actively use them; we do not access your camera, photos, or microphone in the background.
2.4 Information collected automatically
- Device information (model, operating system, app version, language) and device identifiers.
- IP address and general log data.
- A push-notification token, used to deliver notifications to your device.
- Usage and diagnostic or crash data, used to keep the app stable and to improve it.
- On our website, cookies and similar technologies (see our Cookie Policy).
3. How We Use Your Information
- Create and secure your account and verify your phone number with a one-time code.
- Operate the marketplace: publish listings, power search, enable chat, offers, viewings, and contracts.
- Provide safety and convenience features: arrival alerts for a scheduled viewing, live location during a confirmed viewing, and the emergency SOS feature.
- Send you service notifications (chat, offers, viewings, and account updates) and, with your consent, occasional updates.
- Detect, prevent, and investigate fraud, abuse, and violations of our Terms.
- Respond to your requests and provide customer support.
- Comply with legal obligations and enforce our agreements.
4. Device Permissions
Each permission is optional and requested in context. If you decline one, the related feature is unavailable but the rest of the Service continues to work.
- Location (while in use): nearby listings, maps, distance sorting, and directions.
- Location (background / always): viewing-arrival alerts, live location during a confirmed viewing, and emergency SOS.
- Camera: take property photos and your profile picture.
- Photos / media: select and upload property images and documents, and save images you download.
- Microphone: record voice notes in chat.
- Notifications: deliver chat, offer, viewing, and account alerts.
5. How We Share Information
We do not sell your personal information. We share information only as described below:
5.1 With other users
To make the marketplace work, some information is shared between users — for example, a landlord and an interested tenant can see each other's name, profile photo, and listing details, and, during a confirmed viewing, may see each other's live location while that feature is active.
5.2 With service providers
We use trusted third parties that process data on our behalf to provide the Service:
- Google Firebase — authentication, push notifications (Cloud Messaging), real-time chat features, and crash reporting (Crashlytics).
- Google Maps Platform — maps, places, and geocoding.
- Meta Platforms (WhatsApp Business Platform) — to deliver your one-time sign-in code and account messages over WhatsApp.
- Sign in with Apple and Google Sign-In — if you choose to sign in with those services.
- Payment providers — where you make or record a payment related to a rental.
- Hosting and infrastructure providers — to run and secure the Service.
These providers are permitted to use your information only to provide services to us, and are bound by their own privacy obligations.
5.3 Legal and safety
We may disclose information to comply with the law, respond to lawful requests, enforce our Terms, or protect the rights, safety, and property of our users, the public, or Renttls.
5.4 Business transfers
If Renttls is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Data Security
We use appropriate technical and organizational measures — including encryption in transit (TLS), access controls, and encryption of sensitive fields at rest — to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and to notify you and the authorities where required by law.
7. Data Retention
We keep your personal information for as long as your account is active and for as long as needed to provide the Service. After you delete your account, we delete or anonymize your personal information, except where we must retain certain records to comply with legal, tax, or dispute-resolution obligations.
8. Your Rights and How to Delete Your Account
Depending on your location, you may have the right to access, correct, delete, export, or restrict the processing of your personal information, and to withdraw consent.
Deleting your account and data:
- In the app: open your profile and choose Delete Account. This permanently deletes your account and associated personal data — including your listings, messages, and contract and payment history — subject only to limited records we are legally required to keep.
- By email: you can also request deletion by writing to info@renttls.com, and we will process your request.
9. Children's Privacy
The Service is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. International Data Transfers
Your information may be stored and processed in countries other than your own, which may have different data-protection laws. Where required, we put appropriate safeguards in place for such transfers.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the "Last updated" date above. Significant changes may also be communicated in the app.
12. Contact Us
If you have any questions about this Privacy Policy or your data, contact us at:
Email: info@renttls.com
