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Need help? Our team is here for both tenants and landlords. Reach us using any of the options below.
We typically reply to email within 24 hours. When you contact us, please include the phone number on your Renttls account and a short description of the issue so we can help faster.
For a safety emergency during a property viewing, use the in-app SOS button or contact your local emergency services directly.
Renttls uses passwordless sign-in. Enter your phone number, tap “Send code,” and enter the one-time code we send you. No password to remember.
Codes are delivered over WhatsApp. Make sure the number you entered is correct and can receive WhatsApp messages, then tap “Resend.” If it still does not arrive, email us at info@renttls.com and we will help.
Open the app, switch to a landlord account, and tap “Add listing.” Add photos, price, location, and details. Basic listing is free.
Open a listing, message the owner, and request a viewing time. Once both sides confirm, the viewing is scheduled in the app.
In the app, go to Profile → Delete Account. This permanently removes your account and associated data. You can also email info@renttls.com to request deletion.
You can report or block any user from their profile or a chat. For urgent safety concerns during a viewing, use the in-app SOS. For anything else, contact support and we will help resolve it.
Still need help? Email us at info@renttls.com.